Customer Service

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  • 1. I have a question about the product
    Click Have Questions? beside the model number (product code). You will be led to the link of contact us. We will reply to your email address when we get the answer.
  • 2. Do you customize products?
    Yes, a part of our products can be personalized, depends on the product character, quantity, personalized method. You will find the personalized information in the product options or the description. Click Have Questions? beside the model number to send us an email if you have any questions about the product.
  • 3. How do I send my artwork?
    You can choose any one following
    1 Enter/Upload Artwork
    If placing an online order, you can enter or upload your artwork directly into your sales order. Or you can click the button Get Quote & Free Artwork then enter you art or logo and request free artwork proof.
    2 Email your Artwork
    You can e-mail your artwork to, also include imprint instructions and contact information so we may reach you if there are any problems with your art.
    3 Fax your Artwork to 781-570-4134
    If faxing your artwork, please enlarge your logo as big as possible for better reproduction.
    We accept Adobe Illustrator .eps, .ai, .pdf files or high resolution (300dpi or greater) jpegs. We will produce vector art from your letterhead, business card, computer-generated or faxed artwork.
  • 4. I want to place a large quantity, can I have a sample before I submit my order?
    For our Promotional Products, you can see a button Get a Sample beside the Add to Cart button on the product page. Click the button and enter your information. For other products, please contact us for your request in details.
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