Customer Service

  • Return an item
  • Ask for a refund
Return or Exchange
  • Manage payments and addresses
  • Change account settings
Go to your account


  • 1. Do you accept purchase order?
    Yes, we accept purchase order.
    Please fax us your purchase order to 781-570-4134. We will have someone contact you for the next steps if necessary.
    W9 Program:
    If you need W9, please click here to download.
    Note: Please right click "click here" and choose "Target save as..." to download W9 or click it to open directly.
  • 2. Is interest charged or are there any fees for purchase order?
    We do not charge interest. We reserve the right to charge a 1.5% per month late payment fee if payment is not received within 30 days of the invoice date.
  • 3. If I cancel my order, will I be charged any cancellation fee?
    If your order has NOT been processed, normally there is no cancellation fee.
    But for some custom orders, once the order is processed, that means we have already paid for the production, and cancel request would not be accepted.
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