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  • 1. What is the shipping fee of the products I would like to order?
    Add the items to cart and enter your zip code. You will see the shipping fee above the total amount.
  • 2. Will I be charged additional shipping fee after I place my order?
    For those oversize and overweight products, and those shipping outside of US, may request an additional shipping fee. Normally we will absorb the difference. If we need to collect the surcharge from you, we will contact you directly.
    Please view our complete shipping policy.
  • 3. What carrier do you use for shipping?
    48 states: usually we use UPS/ FedEX Ground, US post office to ship all orders within 48 states. But if you only have a PO box address, then we could ship your order by USPS. If any expedite shipping method you would like to use, please wrote it in the comments and we'll contact you about the extra shipping charges.
    APO/FPO: All orders addressed to an APO or FPO (military mail) must be shipped via a USPS method.
    HI/AK/PR: usually we use UPS/ FedEX Ground, US post office.
    international shipments: We use postal services (including Global Express Mail), DHL, UPS and FedEx for international shipments. Almost all international shipments will require insurance. Please view our complete shipping policy.
  • 4. I live locally - can I pick up my purchase from your Needham Heights location?
    Our company is located at Needham Heights, but most of our warehouses are not in Needham Heights. We always encourage our customers to place orders online. Normally we do not accept any appointment of picking up.
  • 5. I add multiple items to cart but find the shipping fee is higher than I expect, can you reduce the shipping fee?
    Our shipping fee is set according to the ups/ fedex/ usps rate. Normally the shipping fee is correct.
    But if you are purchasing large quantity, you can contact us first for the shipping fee if you think the one you see from shopping cart is higher than you expect.
  • 6. Can I use my shipping account to ship my order?
    Normally we do not accept a third party shipping method. The shipping procedures in our warehouse are very strict. Changing the shipping account for a specific order may bring some mistakes.
  • 7. Can I get free shipping?
    If you order from Free Shipping Catalog being sent to the 48 contiguous states, you are sure to get free shipping. Please see the Terms and Conditions:
    1. No cumulative consumption, One-off purchase.
    2. Only products in this Free Shipping Catalog qualify.
    3. Only standard shipping in the 48 contiguous states with a single address qualifies.
    4. Free Shipping products cannot be combined with any other offers, discounts or coupons.
    5. Orders containing a combination of eligible and non-eligible items will be charged shipping for only the non-eligible items.
    6. All orders will be shipped by economy or standard shipping unless, the order is not eligible for economy or standard shipping (e.g., orders exceed economy or standard shipping weight restrictions). If your FREE SHIPPING ORDER is split into multiple packages, we will NOT charge you additional shipping.
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