Do I have to register for placing an order?
Can I place the order on the phone?
How can I get help if I have a question about the product?
Do you support customizing products?
How do I know if the product is in stock?
I see the product marked out of stock/discounted, how can I know the restocking date?
What happens if an item is backordered?
What is the shipping fee of the products I would like to order?
Will I be charged an additional shipping fee after I place my order?
What carrier do you use for shipping?
Is interest charged or are there any fees for purchase order?
If I cancel my order, will I be charged any cancellation fee?
I forgot my order number, what should I do?
How do I check the order status?
How can I get credit after return?
What payment method will I get my refund after returned?
Why is the coupon not working?
What kind of coupons will Opentip accept?
Are there any exclusions when using the coupons?
How to sign up for Opentip Newsletter?
What I will receive in the Newsletter?
Can I email my subscription request?
Do your products have a minimum order quantity?
How can I find the right products?
Can I get a sample to check the quality?
What imprint methods do you provide?
How do I choose the right imprint methods for the products?
What is the difference between screen printing and heat transfer printing?
How long will you save customer artwork on file?
How large can you print my design?
How to use first custom order coupon for new user?
How does promotional products’ pricing work?
Can I change my design or product size after I order?
What shipping method do you use?