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Terms of Use

Healthcare Product Notes & Disclaimers

Opentip makes clear that healthcare products (face shields, masks, coveralls, raincoats, gloves, glasses) sold through are not medical grade products. They are intended to help slow the spread of human droplets via sneezes, coughs, and breathing.

These non-medical products are not intended to act as medical devices or other medical products, and Opentip makes no warranties, expressed or implied, that the healthcare products prevent infection or the transmission of viruses or diseases. If you have any specific questions about a medical matter, please consult a doctor or other healthcare provider.

Standard Ground

Standard Shipping method at is ground shipping.
Most small-to-medium-sized orders will be shipped via UPS, FedEx, and the United States Postal Service. will email you a tracking number and you can track the order. Shipments usually arrive 1-6 business days from the time they leave the warehouse.
(Note: Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivering carrier. If you have any special delivery instructions for the carrier, we recommend placing a note on your door on the day of delivery referencing your tracking number and request. )

Expedited Shipping

Expedited Shipping Services are available including Next Day, 2−Day, 3−Day Services.
Expedited shipping fees are based on item size, weight and the delivery destination. Multiple item rates will be calculated separately.
Expedited shipping is not available for orders shipped to P.O. boxes or APO⁄FPO⁄DPO addresses. will not be liable for expedited shipping charges due to delays in order lead times. Expedited shipping services are offered only to speed up the transit time. We have no control over the in−house time of an order (the time prior to shipment) and do not guarantee or promise delivery dates, which is why we request that our customers plan ahead and place timely orders that allow for both in­house and transit time.
Lead time stated on the product pages represents the average time for manufacturers to ship their products and is not to be taken as a guarantee. Instead, it should be used as a guideline for estimating lead time. Contact Customer Service to arrange for expedited shipping.

Truck Freight − Oversize⁄Overweight Items

Larger items will be shipped via truck freight.
Due to difficulty of obtaining a precise shipping quote until you place an order, the shipping estimate for freight delivery is an average. If the final delivery cost does not deviate beyond 10% from the estimate, you will be charged the estimated quote. If it is far beyond, we will contact you to obtain your authorization before making final shipment.
Items shipped by truck freight are delivered to curbside or driveway only and may incur an oversized item surcharge. For any additional delivery needs or questions, please contact us.
Truck freight orders require someone available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2−4 hour appointment window during normal business hours. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees and/or freight charges back to the manufacturer in addition to the original shipment expense.
Most residential addresses do not have a loading dock. Some oversize or overweight items may require lift gate services (with extra charge) to unload if the delivery address does not have an accessible loading dock. The customer is responsible for bringing the items into their home or garage. Most trucking companies will deliver during normal business hours, Monday through Friday.

Estimated Transit Time

Most orders are shipped within 1−3 business days. On each product page we display the particular manufacturer's stated lead time, which refers to the time from receipt of your order to when it's ready for pickup. This lead time does not factor time in transit with the shipping carrier.
Standard Ground: 1−6 Business Days
Truck Freight: 7−14 Business Days
Note: The above delivery time is only an estimate which is not guaranteed. We are not in a position to guarantee delivery time, nor do we have control of it in certain circumstances. In an exception, delay may occur due to factors out of our control, such as back order from manufacturers, shipping carrier delay or delivery failure. Such delay shall not hold us liable for any consequence. As a business, however, we understand the importance of prompt delivery and would strive to do our best. Please find more details here.

Outside the 48 States

We offer shipping to Hawaii, Alaska and International addresses on most items weighing 150 pounds or less.
Due to carrier⁄manufacturer restrictions, some items cannot be shipped to Alaska, Hawaii or International addresses. You may find the Restricted States⁄Country Notice on the product page. The shipping rate to Alaska, Hawaii or International addresses will vary based on the destination, weight and dimensions of the package(s), and shipping method. Your estimated shipping cost will be displayed at the checkout page before you submit your order. Extra shipping charges may be applied, and we will contact you to approve the extra charges if necessary.
Attention International Buyers: Please note that is not responsible for any taxes, duties or fees including brokerage fees and customs that are associated with any purchase. These additional charges are the customer's responsibility.

About Estimated Shipping Times

Your satisfaction is our priority. At we work to bring you the best possible service and accurate shipping times for our products. These times are estimates only.
The "Shipping Note" is provided to by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from its warehouse. These shipping times are not guaranteed. If you have a time−sensitive project we recommend that you contact us and arrange expedited shipping.
Products marked "In Stock " are items that we have in stock or for which the manufacturer has provided us a real−time inventory feed. These items are normally shipped from the warehouse within three business days, however, these products are subject to prior sale and availability, and lead times are not guaranteed.
Occasionally, items shown to be in stock or available get pre−sold. On the rare occasions this occurs, you will be sent an email notification that your item is on backorder. You have the option to wait for the item, cancel your order for a full refund or select a different item to order. Custom−made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays. is not liable for costs associated with shipment delays.

Damaged & Defective Goods

At, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion − at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries

For small packages delivered by the United States Postal Service, UPS or FedEx that are damaged in transit, please contact our Customer Service team immediately instead of refusing the package. If damages are reported within 7 Days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries

Immediate inspection is especially important when receiving large items (such as a bath tub, large sink or furniture) from LTL and common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to within 48 hours of delivery.
FOR A SHIPMENT SHORTAGE: If you feel part of your shipment is missing, count the pieces and check the number against what is indicated on your delivery receipt. Then write a precise description of the shortage on both your copy and the freight's copy.
FOR VISIBLE DAMAGE: If the containers in your shipment show visible signs of damage, open them immediately to check the contents, and ask the driver to inspect the contents with you. Then, write a precise description of the damage on both your copy and carrier's copy of the delivery receipt.
SPECIAL NOTES: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods worthless. In cases of partial damage or loss, the consignee should accept the entire shipment and determine whether it can be repaired or retained with an allowance.
FOR CONCEALED LOSS OR DAMAGE: As soon as possible after delivery, unpack and inspect your shipment. Should you discover a concealed loss or damage, report it to us immediately and request an inspection within 48 hours of the delivery date. While you wait for the inspection, make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage.
If a consignee does not sign to show damage or loss to the carrier upon receipt of shipment, or if a claim is not reported within prescribed time limit, such a claim will be denied and not paid. The receiver will be responsible for the loss.
Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping may be deducted from the refunded amount.

Conventional Wisdom on Shipping

Business days are Monday−Friday, excluding federal holidays within the United States. Shipping costs are based on the weight and dimensions of the total order. receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

Product Descriptions attempts to be as accurate as possible. However, does not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. If a product offered by itself is not as described, your sole remedy is to return it in unused condition.

Product Warranty

Most items sold by are with standard manufacturer warranty. For additional information on the manufacturer's warranty for a specific product, please contact us.

Out of Stock Items

If an item is shown as "Out of Stock", it is currently unavailable but we are usually ordering more. Please visit the site periodically to see if an item is back in stock.
Unfortunately, we are unable to estimate when an item will be back in stock. In some cases, we may run out of an item while processing your purchase and this may prevent us from shipping the quantity you requested.

Pricing Errors

While we try to make sure that all prices listed are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site. If the listed price for a product is incorrect due to typographical or other errors (e.g., data transmission), is only responsible for the correct price, which we will provide to you as soon as we become aware of the error.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Clearance Sale Policy

1. Mixed batch is allowed for all clearance products at Opentip Clearance Page. You can mix and match multi products, or multi options(color, size, length, etc.) of one product in one order.

2. Prices and product availability are subject to change without notice. If your order includes multiple clearance items and one (or more) of the items are out of stock, we will ship the rest of your order and refund you for the cost of the out of stock item(s) minus any applicable discount codes used on the order after receiving your confirmation.

3. Please be noted that all the Clearance Items are Final Sale. All the items listed on the Clearance Page are Non-Returnable & Non-Exchangeable.

Return and Exchange

14−Day Money−Back Guarantee

If you would like to return an item that is in like−new condition with original product tags and packaging that has not been installed, used, worn or modified, you may return the product at your expense within 14 days of receipt.
RETURN AND EXCHANGE COULD ONLY BE APPLIED WITHIN 14 DAYS AFTER DELIVERY. ALL CUSTOMERS ARE REQUIRED TO SUBMIT A RETURN REQUEST FIRST TO OBTAIN A RETURN AUTHORIZATION. Return address & instructions may vary for different products from manufacturers. If a return is done without any authorization or at least some communication, we reserve our right to refuse it or send it back to the sender at the sender's expense.
The item(s) must be returned in new and resalable condition with all paperwork, parts and accessories and in original boxes only, to insure proper credit.
We cover shipping charges on returned Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Items that are returned due to "buyer remorse".
Any additional fees for shipping internationally, shipping to HI or AK, or any minimum order fees are all non−refundable. Customers who place orders online are responsible for the accuracy of their product selection and information entered.
Customers who place orders by phone or chat must review their receipt for accuracy within 24 hours.
Some of our products are offered with free shipping. Please be aware that if you return one of these products, the actual outbound shipping costs will be deducted from your return refund.
In some cases, depending on the policy of a particular manufacturer, return is subject to a restocking fee of 15% −25%. If our vendor charges the restocking fee, we will have to pass it through.
Please keep in mind that once an order has been shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). Most refunds are issued to the original method of payment. We reserve the right to refund in a different way of payment.

Return Exceptions

Our Standard Return policies do not apply to all items. Below is the Return Exception Policy.

Items with Non-Returnable Notice

Items listed with a Non-Returnable notice on the product page are not qualified for 14−Day Money−Back Return Policy.

Food items

Food items are non−returnable.

Racket Stringing and Labor

If a racket is strung with customer specifications of string type and tension, when the racket is returned, the racket reimbursement will follow the general return and exchange policy, but the cost of string and stringing labor cost cannot be reimbursed, since they cannot be recovered.

Lingerie, swim suits, underwear, and nightgowns

Due to health and hygiene concerns, no return on lingerie, swim suits, underwear, nightgowns, or any other similar products can be accepted for any reason.

Healthcare Items, Medical Items, Home Health and Personal Care Items

Due to health and safety concerns, certain products such as Hygiene products, Mouth stick products, Toileting Products, Braces, Splints, Pillows, Bathing Products, Gel Mattress overlays Gel Cushions, Skin Cream, Lotions, etc., cannot be returned even if they are not opened and no refunds can be issued for such items.

Coronavirus related items – i.e. face masks, goggles, antiseptic wipes and sanitizers are non-returnable.

Perishable Items, Customized/Personalized Products and Autographed Collectibles

All sales are final for these items when a purchase order is placed. A custom order or, in other words, a made−to−order by a customer cannot be cancelled once placed. These items cannot be returned. The delivery time estimate is not a guarantee due to the nature of custom production. When you place a custom order, please plan ahead to leave more time for production and delivery, because we have to prepare for the production and it's difficult for us to make a rush order. Cancellation request of custom orders should be made before production. Otherwise, cancellation wouldn't be accepted unless there is substantial delay occurred. Once the custom order is processed, that means we have already paid for the production, and cancel request would not be accepted. If substantial delay in production is foreseeable, we will let the customer know and make every effort to deliver in a timely manner. Any question on order process and packaging, please contact us

Baseball and Softball Bats and Balls

If a product is received in defective condition, please contact us. We will discuss this with the manufacturer for a solution. Most baseball and softball bats and balls are non−returnable, no matter it is used or not. This has been the standard procedure in this industry.

Software and Electronic Media Products

The products below are software and electronic media products:
Computer Games
VHS Tapes
Absolutely no return would be accepted on items above. We are strong allies with publishers of these products to protect intellectual rights and to prevent piracy.

High Value Sophisticated Instrument

Most high value and sophisticated instrument need to go through rigorous testing and pass a certain quality assurance before being put up for sale. Some even require special packaging. Standard return policy can still apply on these if the package is unopened and original. As a vendor, we are not capable of performing those testing that can only be performed by the manufacturer. Although we usually do not process return on these high value sophisticated instrument, please have peace in mind that most of these instrument are covered by standard manufacturer warranty. We stand behind our sale as an authorized dealer. We only work with manufacturers with excellent track record in handling product warranty and return services.

Broken, Defective Items, or Shipment in Error or Shortage.

If you receive a broken or defective item, submit a return request within 5 days after delivery. We will make every effort to replace the item in a timely manner. No additional shipping charges or replacement costs would be required.

Returning an Oversized Item

We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse."
Contact us to receive instructions on arranging for a freight delivery company to pick-up your item(s). Note: Order number is needed.
You can expect a refund in the same form of payment originally used for purchase within 30 business days after we receive the item(s). Shipping costs will be refunded if the return is a result of a manufacturer error or our error.
*Please note: If there is extensive damage to an item upon delivery, please call 781-570-5601 immediately.

Parts and Repairs

Please contact us with any parts and repairs questions.


The maximum liability that shall have is limited to any amounts actually paid to by end user.

Secure Shopping and Privacy

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. If you forget or lost your password, click the button "Lost your password?" for instructions on how to get your new password.
We have established a Secure Shopping Guarantee for every transaction. Should any unauthorized charges appear on your credit card as a result of shopping with, you must notify your credit card provider in accordance with its reporting rules and procedures.
We strive to protect your privacy. We would never release your personal information to a 3rd party.

Coupon Policy

1. Coupons are valid for a limited time only. Opentip reserves the right to modify or cancel coupons at any time.
2. If you do not purchase the qualifying items added to your Shopping Cart when the coupon is in effect, the discount will not apply.
3. The coupon applies only to qualifying items displaying the coupon offer on the product detail page.
4. The coupon offer will not be valid until it is applied to the qualifying items.
5. Only one coupon can be used per order and the coupon cannot be combined with other discount offers.
6. If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
7. Some coupons require a minimum order amount. Check the coupon offer on the product detail page. All requirements stated on the coupon must be met to receive the discount.
8. Coupons are void if restricted or prohibited by law.


Opentip is committed to Americans with Disabilities Act ("ADA") compliance, if you believe you have encountered any accessibility issues with our website, would like to request a reasonable accommodation, or would like to request the provision of information in an alternative format, please feel free to contact us and let us know.

We will work to meet all reported accessibility concerns and reasonable accommodation requests as soon as possible. Anyone who believes that material on our website is inaccessible and/or a possible violation of Section 504 of the Rehabilitation Act and/or Title II of the Americans with Disabilities Act ("ADA"), may file a written grievance by mail, email or phone to Opentip.

Your written concern should include, at a minimum:

  • Your name
  • Your address
  • Your contact information (email, TTY, telephone number, mailing address, as appropriate)
  • The date of your concern
  • A description of the problem you encountered
  • A possible solution or desired resolution.