Help Center
Find answers to your questions
Place Order
Do I have to register for placing an order?
Can I place the order on the phone?
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Product Questions
How can I get help if I have a question about the product?
Do you support customizing products?
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Inventory
How do I know if the product is in stock?
I see the product marked out of stock/discounted, how can I know the restocking date?
What happens if an item is backordered?
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Shipping Fee
What is the shipping fee of the products I would like to order?
Will I be charged an additional shipping fee after I place my order?
What carrier do you use for shipping?
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Purchase Order
Is interest charged or are there any fees for purchase order?
If I cancel my order, will I be charged any cancellation fee?
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Check Order Status
I forgot my order number, what should I do?
How do I check the order status?
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Return/Exchange
How can I get credit after return?
What payment method will I get my refund after returned?
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Coupon FAQ
What kind of coupons will Opentip accept?
Are there any exclusions when using the coupons?
How to check out with a coupon?
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Others
How to sign up for Opentip Newsletter?
What I will receive in the Newsletter?
Can I email my subscription request?
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Custom Products & Sizing
How can I find the right products?
Can I get a sample to check the quality?
How can I choose the right size?
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Imprint Methods
What imprint methods do you provide?
How do I choose the right imprint methods for the products?
What is the difference between screen printing and heat transfer printing?
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Design Online
What are the DPI requirements and accepted formats for artwork?
How can I use the "Add Art" feature for quick design?
How can I easily add numbers and names to my item?
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Custom Products Ordering & Shipping
How can I place a custom order with my own design in Opentip Online Editor?
What should I do after I place my custom order?
How can I place the order after I confirm the rendering?