Help Center

Shipping

Track your package.

Orders

Manage or cancel orders.

Returns

Return or refund.

Account

Change account settings.

Place Order

How do I place an order?

Do I have to register for placing an order?

Can I place the order on the phone?

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Product Questions

How can I get help if I have a question about the product?

Do you support customizing products?

How do I send my artwork?

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Delivery Time

How can I add/remove/change item(s) in my order?

When will my order arrive?

Can you do Expedite shipment?

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Inventory

How do I know if the product is in stock?

I see the product marked out of stock/discounted, how can I know the restocking date?

What happens if an item is backordered?

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Shipping Fee

What is the shipping fee of the products I would like to order?

Will I be charged an additional shipping fee after I place my order?

What carrier do you use for shipping?

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Purchase Order

Do you accept purchase order?

Is interest charged or are there any fees for purchase order?

If I cancel my order, will I be charged any cancellation fee?

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Check Order Status

I forgot my order number, what should I do?

How do I check the order status?

How do I track my package?

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Return/Exchange

How to return/exchange?

How can I get credit after return?

What payment method will I get my refund after returned?

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Coupon FAQ

What kind of coupons will Opentip accept?

Are there any exclusions when using the coupons?

How to check out with a coupon?

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Others

Why I didn't receive my coupon after signing up for the newsletter?

In what currency is the price displayed on Opentip.com?

How to sign up for Opentip Newsletter?

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Custom Products & Sizing

How can I find the right products?

Can I get a sample to check the quality?

How can I choose the right size?

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Imprint Methods

What imprint methods do you provide?

How do I choose the right imprint methods for the products?

What is the difference between screen printing and heat transfer printing?

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Design Online

Is it possible to see a proof/mockup before placing my order?

Will I see proof before my order goes into production?

How can I share my design with my friends?

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Custom Order Pricing

How does promotional products’ pricing work?

How is the setup fee charged?

How can I get a price quote?

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Custom Products Ordering & Shipping

Can I request a rush delivery?

How can I re-order my last order?

How can I place a custom order with my own design in Opentip Online Editor?

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Custom Products Bulk Orders

How do I place a bulk custom order?

Can I add personalized names and numbers to bulk ordered shirts?

If I want to order custom products in bulk, do you offer a volume discount?

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Fundraising

Can I edit my fundraising information if I’ve already launched it?

What is the difference between the goal and the print minimum?

How can I effectively promote my fundraiser?

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