I purchased this gate in September of 2022 for our brand new fence that we had just paid a ton for. I have been messing, tinkering, and adjusting it ever since. There were rare moments where the thing actually worked...for a few days. Now...on January 9, 2024...I have finally thrown in the towel. When it does close all of the way (about a 20-30 chance of that happening), it now slams into the fence post with enough force to make it open all of the way (too far now) again. I reached out to Topen back in 2022 (via phone and emails with videos). Nice people, but no tangible help. I've had "experts" and friends come to help. I understand that I've had this mess on my new fence for almost 16 months. And that the relatively low price should have been a clue for me. Having said that...my Dad always had very sage advice. One of his best was to, if I could afford it, always buy the best tools available. I personally can't stand when products do not work, and/or the manufacturer will not or cannot stand behind what they produced and sold. I have been told that maybe the gate is too heavy...but this motor is supposed to close 600 pound gates. My gate is not close to that. Bottom line for me...do not purchase this product from Topen. Maybe their higher end product is better. I personally will not purchase anything from them again.
Rating:
[5 of 5 Stars!]