Bought for my grandsons birthday Jun 2022. Within a few months, using charging cable that came with device, the port melted (common issue, see other reviews). Reached out to Meta in Dec 26, 2022 to start warranty, provided all details their site stated they needed. Didn't hear anything from an actual Meta representative until following up a LOT. Have been playing a back and forth game where they keep claiming they need more info. Have sent pictures of not only burnt port but entire device, invoice number, serial number (including pic of serial number/box). Now today they are saying they need the emailed receipt or order number from their website. I didn't buy it from their site, but rather here via THEIR store! They didn't send an email, invoice, etc. All I have is my order number. Please beware if you are thinking of buying this. Will be at your own risk as Meta does not appear to honor their stated 1 year warranty. I wish I had paid more attention to other reviews that talked about the horrible customer service. This product is NOT worth the headache. But, I am going to keep hounding them for a replacement. And, will tell everyone I can to steer clear of any Meta product.
Rating:
[5 of 5 Stars!]