Terms of Use

Shipping

Product Warranty

Out of Stock Items

Pricing Errors

Return & Exchange

Secure Shopping & Privacy

Shipping

Shipping Methods
Generally, the following shipping methods are available:

48 continental US states standard. Will optimize carrier:
Normally arrive within 3-8 full business days. The reason we say we will optimize carrier is that in some case we may use priority mail or other expedited methods if we believe they will arrive faster than other methods without incurring significantly higher shipping cost. This shipping method also applies to freight delivery for heavy weight or oversized items.

Ground:
Normally arrive within 3-8 full business days. Standard UPS residential ground.

Hawaii/Alaska/Canada.
3-10 business days. UPS ground/USPS priority/air parcel whichever faster.

Freight Delivery: Overweight or oversize items.
Normally 7-14 full business days. Some heavy or oddly shaped items must be shipped alone via freight trucking companies. Usually, oversize items arrive in 7-14 full business days after leaving the warehouse. Most oversize Items leave the warehouse within seven full business days. Due to the difficulty of obtaining a precise shipping quote until you place an order, the shipping estimate for freight delivery is an average. If the final delivery cost does not deviate beyond 10% from the estimate, you will be charged the estimated quote. If it is far beyond, we will contact you to obtain your authorization before making final shipment. Although we do not list this shipping option in check out, it usually falls into the category of "48 continental US states standard. Will optimize carrier." and you may choose that. Oversize/overweight items can only be sent via ground freight, and we do not offer expedited shipping.

In general, most residential addresses do not have a loading dock. Some oversize or overweight items may require lift gate services (with extra charge) to unload if the delivery address does not have an accessible loading dock. The customer is responsible for bringing the items into their home or garage. The trucking company will deliver during normal business hours, Monday through Friday.

Please contact us in advance if you need additional services outside of standard shipping procedure, for example, lift gate service, inside delivery or arrival notification. They may incur extra costs.

As the recipient, you must carefully identify and document loss and/or damage on the delivery receipt at time of delivery. If you discover a problem, bring it to the driver's attention immediately, then take the following steps:

FOR A SHIPMENT SHORTAGE:
If you feel part of your shipment is missing, count the pieces and check the number against what is indicated on your delivery receipt. Then write a precise description of the shortage on both your copy and the freight's copy.

FOR VISIBLE DAMAGE:
If the containers in your shipment show visible signs of damage, open them immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and carrier's copy of the delivery receipt.

SPECIAL NOTE: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods worthless. In cases of partial damage or loss, the consignee should accept the entire shipment and determine whether it can be repaired or retained with an allowance.

FOR CONCEALED LOSS OR DAMAGE:
As soon as possible after delivery, unpack and inspect your shipment. Should you discover a concealed loss or damage, report it to us immediately and request an inspection within 7 days of the delivery date. While you wait for the inspection, make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage.

ALL DAMAGED PRODUCT AND ITS PACKAGING MUST BE KEPT UNTIL CLAIM IS SETTLED.

Please note:
If a consignee does not sign to show damage or loss to the carrier upon receipt of shipment, or if a claim is not reported within prescribed time limit, such a claim will be denied and not paid. The receiver will be responsible for the loss.

Other International, or U.S. Territories, including the U.S. Virgin Islands and Puerto Rico.
4-21 full business days. Available carriers only. Delivery to a certain region overseas may not be available. Although we reserve our right to cancel an order in case delivery is impossible, we will notify you promptly so you do not have to worry about uncertainty.

Attention International Buyers:
Any fee associated with customs, duties, tariff, or brokerage, if demanded by any carrier, during the course of import entry into the destination country is to be paid by the recipient of goods but not the shipper.

Expedited Shipping:
In general, we do not recommend that you use expedited shipping methods because it can be quite expensive to you and in most cases only saves you few days. However, you do have an option to request expedited shipping specifically. If you have a certain deadline for delivery, please email contact us and we will try our best to accommodate your request at actual additional cost. Although in most cases we will do it for you, we cannot guarantee that such request can be met in every case.

Exceptions:
The above delivery time is only an estimate which is not guaranteed. We are not in a position to guarantee delivery time, nor do we have control of it in certain circumstances. In an exception, delay may occur due to factors out of our control, such as back order from manufacturers, shipping carrier delay or delivery failure. Such delay shall not hold us liable for any consequence. As a business, however, we understand the importance of prompt delivery and would strive to do our best. Please find more details here.

Conventional Wisdom on Shipping
Business days are Monday-Friday, excluding federal holidays within the United States. Shipping costs are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

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Product Warranty

Most items sold by Opentip.com are with standard manufacturer warranty. For additional information on the manufacturer's warranty for a specific product, please contact us.

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Out of Stock Items

If an item is shown as "Out of Stock", it is currently unavailable but we are usually ordering more. Please visit the site periodically to see if an item is back in stock.

Unfortunately, we are unable to estimate when an item will be back in stock. In some cases, we may run out of an item while processing your purchase, and this may prevent us from shipping the quantity you requested.

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Pricing Errors

While we try to make sure that all prices listed are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site. If the listed price for a product is incorrect due to typographical or other error (e.g., data transmission), Opentip.com is only responsible for the correct price, which we will provide to you as soon as we become aware of the error.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

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Return and Exchange

14-Day Money-Back Guarantee
If you are not satisfied with the item you have purchased, you may return it for any reason within 14 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Any upgraded shipping costs will not be refunded. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Usually, there is no restocking fee. In some cases, depending on the policy of a particular manufacturer, return is subject to a restocking fee of 15% - 25%. If our vendor charges the restocking fee, we will have to pass it through.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

The item must be returned in new and resalable condition with all paperwork, parts and accessories and in original boxes only, to insure proper credit.

NOTE: RETURN AND EXCHANGE COULD ONLY BE APPLIED WITHIN 14 DAYS AFTER DELIVERY. ALL CUSTOMERS NEED TO CONTACT US FIRST TO OBTAIN A RETURN AUTHORIZATION. This is because return address can vary with different products and instruction needs to be followed to provide correct documentation for proper refund. If a return is done without any authorization or at least some communication, we reserve our right to refuse it or send it back to the sender at the sender's expense. In most cases, our experiences told us some return request are a result of simple misunderstanding and can be resolved without physically shipping an item back and forth. This is usually mutually beneficial to both a customer and our store, and many times in a customer's favor, when a request is reasonable.

Return Exceptions

Our Standard Return policies do not apply to all items. Below is the Return Exception Policy.

Food items
Food items are non-returnable.

Racket Stringing and Labor
If a racket is strung with customer specifications of string type and tension, when the racket is returned, the racket reimbursement will follow the general return and exchange policy, but the cost of string and stringing labor cost cannot be reimbursed, since they cannot be recovered.

Lingerie, swim suits, underwear, and nightgowns
No return is allowed for lingerie, swim suits, underwear, nightgowns, or any other similar products due to hygiene concern. Such items couldn't be reselled. So it will become a complete loss for us if they are returned.

Perishable Items/Customized / Personalized Products and Autographed Collectibles
All sales are final for these items when a purchase order is placed. A custom order or, in other words, a made-to-order by a customer cannot be cancelled once placed. These items cannot be returned. The delivery time estimate is not a guarantee due to the nature of custom production. When you place a custom order, please plan ahead to leave more time for production and delivery,because we have to prepare for the production and it's difficult for us to make a rush order. Cancellation request of custom orders should be made before production. Otherwise, cancellation wouldn't be accepted unless there is substantial delay occurred.Once the custom order is processed, that means we have already paid for the production. And cancel request would not be accepted. If substantial delay in production is foreseen, we will let the customer know and make every effort to deliver in a timely manner. Any questions on order process and packaging please contact us.

Baseball and Softball Bats and Balls
If a product is received in defective condition, please contact us. We will discuss this with the manufacturer for a solution. Most baseball and softball bats and balls are non-returnable, no matter it's used or not. This has been the standard procedure in this industry.

Software and Electronic Media Products
The products below are software and electronic media products:

  • CD-ROMs
  • Computer Games
  • Software
  • VHS Tapes
    Absolutely no return would be accepted on items above. We are strong allies with publishers of these products to protect intellectual rights and to prevent piracy.

    High Value Sophisticated Instrument
    Most high value and sophisticated instrument needs to go through rigorous testing and pass a certain quality assurance before being put up for sale. Some even requires special packaging. Standard return policy can still apply on these if the package is unopened and original. As a vendor, we are not capable of performing those testing that can only be performed by the manufacturer. Although we usually do not process return on these high value sophisticaed instrument, please have peace in mind that most of these instrument are covered by standard manufacturer warranty. We stand behind our sale as an authorized dealer. We only work with manufacturers with excellent track record in handling product warranty and return services.

    Damaged, Defective Items, or Shipment in Error or Shortage.
    If you receive a damaged or defective item, contact us within 7 days after delivery. Please send us your order number, item number, email address and phone number. We will make every effort to replace the item in a timely manner. No additional shipping charges or replacement costs would be required.

    Returning an Oversized Item
    We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse."
  • Contact us to receive instructions on arranging for a freight delivery company to pick-up your item(s). Note: Order number is needed.
  • You can expect a refund in the same form of payment originally used for purchase within 30 business days after we receive the item(s). Shipping costs will be refunded if the return is a result of a manufacturer error or our error.
    *Please note: If there is extensive damage to an item upon delivery, please call 781-583-7548 immediately.

    Parts and Repairs
    Please contact us with any parts and repairs questions.

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    Secure Shopping and Privacy

    We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. If you forget or lost your password, click the button "Lost your password?" for instructions on how to get your new password.

    We have established a Secure Shopping Guarantee for every transaction. Should any unauthorized charges appear on your credit card as a result of shopping with Opentip.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

    We strive to protect your privacy. We would never release your personal information to a 3rd party.

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