Customer Service

Help

  • 1. How to return/exchange?
    Most items can be returned within 30 days of receipt for a refund of the purchase price, minus the shipping and handling cost. All customers need to visit your order history, find the order, click Return & Exchange to send us an email with your return reason. We will contact you later to give you the return instruction.
    For detail information, Please view our complete return policy.
  • 2. How can I get credit after return?
    After we receive your package, we need several days to do the inspection and paper work. Time frame may be longer in peak season of Oct, Nov and Dec.
  • 3. What payment method I will get my credit after return?
    Usually we credit to your original method of payment.
    If you pay the order by credit card, we can credit back to your credit card. If you pay by paypal, we can credit back to your paypal account within 60 days from the day you made payment. Longer than 60 days, the paypal payment will become unoperated. We will either confirm your paypal account email to send paypal money to you or request a mailing address send a check to you.
    It may take a few days for the amount to reflect on your credit card or paypal account, since our accounting department will need time to do the paper work and the transaction takes time too.
  • 4. The packages arrive damaged/defective.
    If you receive a damaged or defective item, contact us within 7 days after delivery. Visit your order history, find the order, click Return & Exchange to send us an email with details. We will make every effort to replace the item in a timely manner.
    Please check our return policy for more details.
  • 5. What if I receive a duplicate package/wrong items/extra items?
    Please Visit your order history to see what you have ordered. If the items you receive is not what you ordered, click Return & Exchange to send us an email with your return reason. We will contact you later to give you the return instruction.
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