FAQ
Purchase Order:

1. Do you accept purchase order?

Yes, we accept purchase order.

To learn more about Purchase Order Online:
Please read our Place Purchase Orders Instruction
Please read our Purchase order Frequently Asked Questions
Want more? Please call us at 781-583-7536 or email us

W9 Program:
If you need W9 fax back, please fax to 267-295-2528 or contact us.
If you need W9, please click here to download.
Note: Please right click "click here" and choose "Target save as..." to download W9 or click it to open directly.

Large Orders & Quotes
For large orders, it would be our pleasure to have one of our many product specialists assist you. We offer discounts or promotions. Please feel free to contact us toll free at 781-583-7536 or email us.

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2. Is interest charged or are there any fees for purchase order?

We do not charge interest. We reserve the right to charge a 1.5% per month late payment fee if payment is not received within 30 days of the invoice date.

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3. Will more than one person be able to use the same Purchase Order Account?

Yes. We include a login and PIN that allow the Account Administrator (named by you during the application) to add or remove the email addresses of all individuals who are authorized to charge an order to your Purchase Order Account. There is no limit to the number of authorized users, and you may add or remove authorized users at any time.

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4. Must we include our own Purchase Order number when charging to our Purchase Order Account?

No. Our web site has a field available if you would like to enter your internal P.O. number, but it is not required. You may simply leave the field blank. If you do provide a P.O. number, your entry will be printed on your invoices and monthly statement to facilitate reconciliation.

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5. How do I apply a discount or promotion to the Purchase Order?

Most discounts or promotions we offer have a specific deadline. POs need to be received on our end by the discount deadline for the discount to remain valid. If it would take your organization a long time to generate a PO, contact us to discuss extending the discount. Please note that discounts on POs are only valid when payment is received within the terms.back to top>>

6. How long does it take for my purchase order to be processed?

Purchase Orders are typically processed and shipped out within 3-4 business days from the day that we receive the PO.

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7. What if I need my purchase order by a specific date?

If your purchase order is needed by a specific date, you must note that on your PO. When we receive your PO we can evaluate whether regular ground shipping will get the order to you in time and will give you a call if an express shipping option will be necessary.

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8. What if I am not within the United States?

We do not accept international POs. International orders must be pre-paid.

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9. How will I know if something is discontinued?

Product changes happen all the time. While we strive to keep product around forever, sometimes vendors discontinue their products. If your PO contains a discontinued item, it will be reflected on your invoice and pack list and you will not be charged for the item.
You will be notified through email or phone calls as well.

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10. What happens if an item is backordered

If you need the items by a specific date, please indicate that on your PO and we will do everything in our power to make sure you have them in time or contact you with any problems. If a number of items on your order are backordered you will be contacted.

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11. Do I get some sort of notification when my order is shipped?

Yes. As long as you provide us with a valid email address, we will send you notification as soon as your order is processed.

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12. What happens if our purchase order is delivered during the summer or when the organization is closed for the holiday?

If you know your organization is going to be closed for an extended period of time, please let us know and we can delay the shipment. If we have to reship your package, you will be charged the additional shipping.

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13. What if I am missing something or an item is damaged from my purchase order?

Email us or give us a call as soon as you notice the problem, preferably within a week or so of receipt of the package, and we will do our best to take care of the problem.

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14. What if my purchase order is a giga order (i.e. pretty big)? will there be any type of delays?

We strive to keep enough products on hand to meet our customer's demands at all times. However, large orders often require additional lead time. If your school is placing a rather large order, it may take 1-2 weeks for your order to be processed and shipped. We will contact you to let you know of any delays.

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15. What if it has been a few weeks and I haven't received my package or my confirmation?

It may take a while to process your request. Email us or give us a call to find out the status of your order.

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16. Can I just call my order in with a PO #?

Most organizations will not allow us to process an order without receipt of a written, authorized PO. We do need a copy of the PO before we can process the order. This is the best way for us to verify that all of the information for billing and shipping is correct.

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17. What if I have additional questions about my Purchase Order Accounts?

Contact us by email , or call 781-583-7536.

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18. What if I have questions about an order?

Contact us by email , or call 781-583-7536.

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19. Purchase order details

To create a printable purchase order to fax to 267-295-2528, please follow these steps:

1. Fill your shopping cart and print the page of "What's in My Cart". Click Here to find an example.
2. Fax your printed page and an authorized purchase order to 267-295-2528

After we receive your fax, we will contact you for order details and payment methods.

For additional information, please contact our Customer Service Department at 781-583-7548 or email us.

If you are Tax-Exempt, you must include a copy of your state Sales Tax Exemption Certificate or provide your Sales Tax Exemption Number with your Purchase Order.

If you have any additional questions, please call Customer Support at 781-583-7536 or email us.

Note: We have the right to refuse any PO that doesn't meet our criteria.

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