FAQ
Place Order:

1. Opentip Rewards

You earn 5% from referrels when someone clicks through your personal link and completes a purchase.

If you genuinely like Opentip.com or the product, share it with your friends or social networks. If someone purchases it from your referral, you will get 5% reward from that order. The link you share here already includes the code to identify you as a referrer. You can log in to see how many clicks you generate and how much reward you have earned. Sharing great discovery with your friends is a good deed. They will thank you for that.

Please note:
  1. There's no limit to how many rewards you can earn
  2. If someone purchases it from your referral, You will get rewards after their purchase (after any discounts, gift cards, or other credits are applied) ships.
  3. When you post to social media sites from Opentip.com, your posts will be treated according to any preferences and/or permissions you may have set on those sites
  4. 2. Do I have to register for placing an order?

    Yes. Registration is required when placing an order.

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    3. Why do I need to provide my e-mail address and phone number?

    We will send your order confirmation and any updates in e-mail. And the shipping companies require a phone number in case there is a problem delivering your order. We will not under any circumstances sell or release your information to anyone without your consent. Please see our privacy policy for additional details.

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    4. Do you accept orders from places outside of the US?

    Yes. We accept orders internationally.

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    5. What Is My Billing Address?

    Your billing address is the exact address on file with your bank or credit card company. It is also the address in which the bank or credit card company mails your monthly statements to.
    If your billing address happened to be different from your delivery address, make sure you have changed it on the payment page. Your order will be declined otherwise.

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    6. How can I know if my order got through?

    After you place your order, you will receive order confirmation in your emails. If you are a registered customer, you can also login then you can see your orders.

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    7. Having trouble entering an APO or FPO address on our order form?

    Following these steps should help:
        (i).City field: Enter "APO" or "FPO."
        (ii).State/Province/Region field: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.
        (iii).Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.

    Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.

    Please note that the following items cannot be shipped to APO/FPO addresses: Apparel, camera and photo items, cell phones and service, computers, most electronics items, hardware, housewares, kitchen items, outdoor living items, software (including games), and tools.

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    8. Do you customize products?

    Yes, a part of our products can be personalized, depends on the product character, quantity, personalized method.
    Please contact us if you have any request regarding a custom order.

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    9. Will an invoice arrive in the box with the products we order?

    The invoice will be emailed to your register email address right after you submit your order. A packing slip is sent with each shipment only showing the items inside without any price. If you need a formal invoice, please contact us.

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    10. How do I send my artwork?

    Enter/Upload Artwork
    If placing an online order, you can enter or upload your artwork directly into your sales order. Or you can click the button “Get Quote & Free Artwork” then enter you art or logo and request free artwork proof.

    Email your Artwork
    You can e-mail your artwork to art@opentip.com, also include imprint instructions and contact information so we may reach you if there are any problems with your art.

    Fax your Artwork to 267-295-2528
    If faxing your artwork, please enlarge your logo as big as possible for better reproduction.

    We accept Adobe Illustrator .eps, .ai, .pdf files or high resolution (300dpi or greater) jpegs. We will produce vector art from your letterhead, business card, computer-generated or faxed artwork. If you have questions about artwork, please call 781-583-7536.

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