Touch Ups by Benjamin Walk Women's Erika Shoes Satin White

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1 of 5 Stars! Rating 1 | 1 reviews

  • Model:
    BWC-537    Have Questions ?
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  • Price :
    $34.00 - $70.00  
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Customer Reviews Write a Review
by Amy Kaufman Date Added: Monday 30 January, 2017

BUYER BEWARE! This shoe did not fit well. I am usually between a 7 and 7.5. The size 7 was way too big. Very stiff and no traction. My heals slipped out of the back with every step. I intentionally looked up the return policy prior to ordering these, and the size 7.5, knowing that I would be returning at least one of the two sizes. It was VERY CLEARLY stated that they could be returned if done so promptly. When I contacted customer service, as per the return instructions, to ask the next steps for processing the return, I was told that there would be a 20% restocking fee. That was frustrating, but I agreed. Then, I received a follow-up email telling me that the shoes were on such a large discount, they could not be returned at all! They also sent me a link to the item's page, which had since been updated to say that there were no returns or exchanges permitted for this item. When I explained that no such warning was posted at the time I made my purchase, my comment was ignored. Instead, they asked if I would keep the shoes if they gave me a greater discount. NO! I don't want two pairs of white satin heals that don't fit me and are uncomfortable. They did not cooperate, and so I am now left with two pairs of pumps that I do not want and will not wear. I may just donate them to a charity. I am very, very frustrated and still contemplating whether its worth my effort to issue a complaint with the Better Business Bureau.

Rating: 1 of 5 Stars! [1 of 5 Stars!]
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