All returns and exchanges will include a $5.00 Handling Fee.
An additional $1.00 fee will be included for shoes returned without a shoe bag. An additional $1.00 will be included for shoes received without the shoe wrap. An Additional $1.00 fee will be included for each damaged/ non reusable shoe boxes received. An additional $2.00 fee will be included for each missing crystal packet (4 spare crystals in packet).
Please make sure the item is never used before you return it.
If you want to:
- Make product changes;
- Create something not in stock
6,000 + (and growing) factories in our existing network are eager to make it for you.
When it comes to selling in stock products, we are no difference from many other Internet retailers, but we take pride in going extra miles to do something special for you: Have some products custom made for you.
We cannot do everything, but we usually can accommodate a certain changes in product options such as color, size, material, or minor design twist. We primarily work with vendors or factories, not individual artist or craftsman. For custom made products, we usually only cater to bulk size order that meets the minimum quantity requirement of a single factory run. Don't be shy. Ask. What we can accomplish may surprise you!