Items which have been personalized are final sales and not accepted returns. Should you receive a personalized item that is damaged, please contact us within 48 hours upon receipt of shipment and the same item will be replaced with the same personalization.
NOTE: Picture for reference only, price is for each. Please note that the Monogram options are ranked as Interlock Script Monogram First Name Initial option, Interlock Script Monogram Last Name Initial option and Interlock Script Monogram Middle Name Initial option.
All orders on Cathy's concepts items once shipped cannot have shipment refused; if you do refuse shipment, you will get no credit for goods or shipping. If an order is refused, it would go back to the manufacturer and no credit will be provided.
Non-personalized items can be returned within 14 calendar days of delivery. Item needs to be in original packaging and the customer will be responsible for shipping payment.
Personalized items cannot be returned.
If you want to:
- Make product changes;
- Create something not in stock
6,000 + (and growing) factories in our existing network are eager to make it for you.
When it comes to selling in stock products, we are no difference from many other Internet retailers, but we take pride in going extra miles to do something special for you: Have some products custom made for you.
We cannot do everything, but we usually can accommodate a certain changes in product options such as color, size, material, or minor design twist. We primarily work with vendors or factories, not individual artist or craftsman. For custom made products, we usually only cater to bulk size order that meets the minimum quantity requirement of a single factory run. Don't be shy. Ask. What we can accomplish may surprise you!
Read this first: Copyrights & Trademarks
Thank You for Your Request!If we can meet your requirements, we'll contact you within 1 business day.