This is the best heater on the market. I bought one for my household 3 years ago. My recent purchase was a gift. We have used the Soleus continuously, all day, or just evenings and mornings, when we require extra heat. Especially me, I grew up in the NW and seem to always be cold. We have rarely used it on high, even though it has 2 settings- 400 and 800. The low setting is completely satisfying and gives us just the right amount of background warmth. If you are in a drafty location, this is the heater for you, extremely economical and efficient because it heats you and the objects of the room, not the air (which goes right out the windows). It is also an excellent heater to use when one is working online (computers) in lessor heated rooms. I have owned many different space heaters, even ceramic, they are all the same, energy wasters. This is the first supplemental heater I have ever owned that is so economical, no more than 25 dollars a month for continuous use. I also use a gas furnace, so this is not my main source of heat. And yes, it does get cold in Arizona, here, 12 degrees last week, and average 18 each night. I would buy one again in a second if this one eventually fails. Service? My Soleus (MS-10R) is a prior model, but same style as the current model offered by Soleus- it has given stellar service, never once malfunctuning. My recent purchase (gift for father) was the newer model, purchased new.
Rating: [5 of 5 Stars!]