Handling Fee Reminding: $3.00 handling fee will be charged for ALL items from the same series, product code beginning with KEY- if you order less than $100.00.
Q. What are your candles made of?
A. All of our candles are made of paraffin wax unless otherwise specified. We do carry a line of natural, 100% soy candles.
Q. Why could I smell my unscented candles when they were delivered?
A. We make both our unscented and scented candles in the same building. All of our packing materials are also in this building. Sometimes the air in our factory can get pretty heavy with fragrance which is absorbed by the packing peanuts and boxes. Take your candles out of the packing materials, if you still feel there is an odor to them you can wipe them with a damp paper towel. When you light them they will not smell..
Q. Do your wicks contain lead?
A. None of our candles contain lead wicks. Our different candle types will either have a cotton, paper, or zinc core.
If you want to:
- Make product changes;
- Create something not in stock
6,000 + (and growing) factories in our existing network are eager to make it for you.
When it comes to selling in stock products, we are no difference from many other Internet retailers, but we take pride in going extra miles to do something special for you: Have some products custom made for you.
We cannot do everything, but we usually can accommodate a certain changes in product options such as color, size, material, or minor design twist. We primarily work with vendors or factories, not individual artist or craftsman. For custom made products, we usually only cater to bulk size order that meets the minimum quantity requirement of a single factory run. Don't be shy. Ask. What we can accomplish may surprise you!
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Thank You for Your Request!If we can meet your requirements, we'll contact you within 1 business day.