Hanna Instruments products are manufactured in our ISO 9001 facilities, meeting the highest quality standards in the industry. Hanna's high standards also apply should a product be returned due to defects in material or workmanship. Our extensive warranty extends up to three years on some products. Limitations: Warranted products may be returned for repair or replacement only at the discretion of Hanna Instruments. In some circumstances, remedy may constitute refund for the price paid for the product.
The warranty period commences from the original date of sale to the user or a maximum of 18 months from factory ship date. Warranty is valid only when the product is used under normal conditions and in accordance with operating limitations and prescribed maintenance procedures. The express warranty stated previously is the only express warranty given by Hanna to the end-user buyer. Hanna expressly disclaims any warranties implied by law, including but not limited to warranty of merchantability of fitness for a particular purpose. Hanna shall not be liable for any individual or consequential damages of any kind for breach of any warranty, negligence, on the basis of strict liability or otherwise. Hanna's warranty periods are:
HI 9828 Multiparameter
2 Years On Meter
1 Year On Sondes
6 Months On Sensors
2 years - HI 221 & HI 223
2 years - HI 901 & HI 902 (instrument only)
6 months - Burette & Pump Assembly
PCA 310, PCA 320 & PCA 330 â€กฐ 1 year on the unit
6 months on the electrodes
Extended warranty plan available.
2 years - HI 120, HI 110, HI 250, pH 300 series, HI 4000 series and HI 255 bench meters
2 years - Portable Meter (not including Pocket Testers)
6,000 + (and growing) factories in our existing network are eager to make it for you.
When it comes to selling in stock products, we are no difference from many other Internet retailers, but we take pride in going extra miles to do something special for you: Have some products custom made for you.
We cannot do everything, but we usually can accommodate a certain changes in product options such as color, size, material, or minor design twist. We primarily work with vendors or factories, not individual artist or craftsman. For custom made products, we usually only cater to bulk size order that meets the minimum quantity requirement of a single factory run. Don't be shy. Ask. What we can accomplish may surprise you!